tag:blogger.com,1999:blog-7882680319427447111.post1291325268264805574..comments2023-08-22T08:48:50.990-04:00Comments on Restaurant Reality Check: My most un-excellent adventurePeter Romeohttp://www.blogger.com/profile/07180004898051387237noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7882680319427447111.post-49672444418821584532011-05-28T16:04:09.845-04:002011-05-28T16:04:09.845-04:00sorry to hear of your travel woes, peter -- it'...sorry to hear of your travel woes, peter -- it's definitely an instance of someone "hearing" but not "listening" -- the former is a basic physiological activity; the latter is a basic customer service skill -- denise lee yohndeniseleeyohnhttps://www.blogger.com/profile/10531415279992050722noreply@blogger.com